Most Common Questions
Orders and Products
How do I place an order with Dimora Medical?
How do I place an order with Dimora Medical?
You can place an order through our B2B ecommerce platform or by contacting our sales team directly. Choose the products you need and follow the checkout process.
Can I modify or cancel my order after it’s placed?
Can I modify or cancel my order after it’s placed?
Orders can be modified or canceled within 24 hours of placement. Contact our customer support for assistance
How do I track my order status?
How do I track my order status?
Log in to your Dimora account to track order status, shipping updates, and delivery estimates.
What is the minimum order quantity for wholesale purchases?
What is the minimum order quantity for wholesale purchases?
Dimora offers flexible minimum order quantities. Contact our sales team for details based on your specific requirements.
Shipping
What are Dimora’s shipping options?
What are Dimora’s shipping options?
Dimora provides standard and expedited shipping options. Shipping costs vary based on location and order size.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
Can I return products if I’m not satisfied?
Can I return products if I’m not satisfied?
Yes, you can return products within 7 days of receipt. Submit a product complaint on the same day you receive a defective or wrong item.
What is the refund process?
What is the refund process?
Refunds are processed within 3-4 working days after order cancellation. We’ll refund the amount to your original payment method.
