Free shipping on orders over $29
How long does delivery take?
5-8 business days normally. Please note that shipments can occasionally be delayed due to unforeseen circumstances. You’ll receive a shipping confirmation email with a tracking number as soon as your order has been shipped. Please allow 24 hours for the tracking number to become active.
What countries do you ship to?
US only.
We cannot deliver to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
How will my delivery be shipped?
Amazon as our logistics partner to ship out Dimora products in US. They will choose the carrier that they think works best for our customers.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
For security purposes, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact our support team at support@dimoramedical.com
Dimora is committed to high-quality products for your Healthy. As part of our commitment, every Dimora product is backed by a 7-Day Satisfaction Guarantee.
How can I cancel my order?
Before the order is shipped to your location, you will receive a confirmation from our distributors. If you wish to cancel the order or part of it you can do so on call prior to delivery.
In such cases, the order will be canceled and will initiate the refund within 48 business hours post the cancellation request.
Please Note: Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
- Serial Number is tampered
- Product is used or altered
- If request is initiated after days of order delivery.
- sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item support@dimoramedical.com.
